Call Center Outsourcing Services

Making Calls, Taking Calls

Contact Center Design

Delivering superior customer experiences through the Contact Center requires more than strategy on a page or the implementation of the latest technology innovation. For an organization to drive the greatest value from its Contact Center operation, it’s important to bring together strategy, process alignment, and organizational readiness. Our Contact Center design capabilities cover all aspects of service success from workforce management modelling to IVR strategy, complaint handling, process design to continuous improvement programs.

For any company the most important aspect which could make them stand different in such a Global competitive market is their customer service. We at Genie ensure that the customer service solutions are delivered next to perfection which allows our clients to transform the way they influence customers in terms of loyalty, retention and satisfaction this obliviously ensuring the Cost factor.

Genie strongly believes in delivering the aforesaid through deep understanding and expertise in Customer service functions, a strong talent pool and clear focus on the operational excellence to help client extend their enterprise.

Inbound customer services
  • 24/7 Tech/Non-Tech support
  • Order taking services
  • Promt and efficient ramp up
Sales (Cross Sales/Up Sales)
  • Multiproduct Sales
  • Upgrade Sales
  • Customer Service Up-Sells
  • New Customer Acquisitions
  • Win Back Programs
  • Back Balance Recovery
  • New Mover Programs
  • Loyalty Programs
  • Subscription Renewal Service
B2B and B2C services
  • Direct Mail and Email Response
  • Internet Marketing Response
  • Customer Service
  • Inquiry Handling

Order Management services
  • Inbound order tracking
  • Email support
  • Chat Support
  • Order Fulfillment
Lead Generation
  • Appointment setting
  • Lead qualification

Research Marketing
  • Market assessment
  • Customer profiling
  • Brand Awareness research
  • Customer satisfaction surveys