• Close to 16 years of expertise in Sales and Business Process Outsourcing.
  • Documented Process for every operation
  • Defined and transparent evaluation processes
  • Consistent in meeting and exceeding defined SLA parameters
  • Creating an excellent work culture thus bringing out the best among people
  • Lowest attrition rates in the industry
  • Trained and efficient manpower
  • Excellent Infrastructure
  • Analytic based sourcing, section hiring: Predicting performance before candidates are on boarded
  • Training and nesting,live simulation, all in all a course design that is customized to achieve the client’s Key Performance Areas
  • Sustained associate development
  • Voice-of-customer to identify improvement opportunities to drive satisfaction
  • Real-time management and reporting for all the projects that we work on.

In Genie Vein's

  • Make customer successful
  • Collaboration & Learning
  • Innovate & Excel
  • Honesty & Alignment